Analyse Functions Of Consumer Protection Councils

Analyse the functions of Consumer Protection Councils.


Consumer Protection Councils help the consumers against any harassments or cheating from any business or economic agency. If any businessman resorting to unfair means he shall be taken to task by councils set up at the district, state and national level. Consumers’ complaints are heard by them and with their cooperation, the councils try to get the culprits duly punished and the grievances of the consumers redressed. The councils educate the consumers to be aware of their rights and how to protect them. (The rights, for example, of information, right to choose, right to be heard, right to be protected against goods hazardous to life and property
etc.) The councils see to it that the customers are compensated for the loss they incurred in buying defective goods or getting poor services. For example, a bank was fined for sloppy services, a hospital had to pay compensation to a patient for medical negligence etc.